Terms & Conditions
Terms and Conditions of Service
Care Wireless is a service provided by PlatinumTel Communications, LLC.
Existing CARE WIRELESS tariffs govern the Services. Tariffs which are officially on file with the various state public utilities commissions and the Federal Communication Commission (FCC) supersede any terms related to the Services.
CARE WIRELESS may from time to time offer access through its website for users to obtain access to tariffs which are officially on file with the various state public utilities commissions and the Federal Communication Commission (FCC). However, users who access tariffs online should be aware that the documents accessible through the website herein may not be the official documents and users assume sole responsibility for any reliance on the tariffs available through this website. CARE WIRELESS bears no responsibility or liability for the accuracy of documents available through this website.
The following CARE WIRELESS Terms and Conditions of Service contains extremely important information about your rights as a subscriber, and by qualifying and/or enrolling in the CARE WIRELESS service (or Service) and/or by accepting delivery and/or making a call on your CARE WIRELESS or using your CARE WIRELESS phone after you make a change to your account, you are agreeing to the following Terms and Conditions of service and the following Terms and Conditions of Service are a legally binding agreement between you as the subscriber and PlatinumTel Wireless;
CARE WIRELESS service requires: (1) eligibility for Lifeline and Link-Up; and (2) residence within the Coverage Area.
Coverage Area: The only way to conclusively determine if CARE WIRELESS provides service in your area is to input your zip code into the CARE WIRELESS website found at www.carewireless.com. The CARE WIRELESS Map depicts an approximation of outdoor coverage. Actual coverage area may differ substantially from area shown on map, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors. CARE WIRELESS does not guarantee coverage or network availability. Charges will be based on the location of the site receiving and transmitting the call, not your location. Rates apply to calls to and from the CARE WIRELESS Coverage Area.
Taxes/Surcharges: CARE WIRELESS are solely responsible for paying all charges including, but not limited to all applicable surcharges, fees, taxes, and regulatory charges. CARE WIRELESS subscribers are responsible for all charges applicable to Customer handset service, whether or not Customer was the user of the wireless phone. CARE WIRELESS will automatically deduct applicable all applicable surcharges, fees, taxes, and regulatory charges from the Customer's available minutes. Changes to a surcharge, fee or tax will become effective as provided by the taxing authority and change to applicable contribution amounts for the Federal Universal Service Fund (FUSF). Other regulatory charges may become effective immediately. Additional taxes and other fees: In many jurisdictions, certain recurring fees or taxes will be debited from your account balance as allowed by law. Other taxes, surcharges and fees apply on top of refill denominations or other airtime purchases.
Per Minute Rates: Airtime, when used for standard voice usage cellular calls, is valued at and will be decremented at $0.05 per minute of use. Airtime charges and domestic long distance charges apply to transferred calls even in the event the call is sent to a wireline telephone. Airtime charges apply to all calls simultaneously, and airtime charges apply to message retrieval.
Per Text Message Rates: Airtime, when airtime is used for short messaging service (SMS), it is valued at and will be decremented at $0.02 per message of use for inbound and outbound text messages. Text messaging is only available within and to wireless phones in the United States. If you do not want minutes/units deducted from your CARE WIRELESS phone, then do not send a text message and/or do not open any incoming text messages. Each message is limited to 160 characters in total length.
Directory Assistance is $0.99 per call plus standard airtime rates.
CARE WIRELESS voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. No credit is given for dropped calls.
CARE WIRELESS plan minutes will be depleted for per-minute charges (and/or, where applicable, access fees, or text messages) apply to calls made using features including Call Waiting, Three-Way Calling and voicemail retrievals.
CARE WIRELESS calling features include Call Waiting, Three-Way Calling, and voicemail retrievals.
Caller ID: Your wireless number may be displayed along with your on outbound calls to other wireless and landline phones with Caller ID capability. CARE WIRELESS accounts do not have the ability to block the display of your number.
CARE WIRELESS subscribers hereby consent to accept/receive incoming text messages from time to time from CARE WIRELESS, related to certain mandatory aspects of the CARE WIRELESS program as a condition to remaining eligible for the CARE WIRELESS program. CARE WIRELESS subscribers hereby acknowledge that incoming CARE WIRELESS text messages will not be deducted from the user's balance.
Premium SMS: Premium SMS is a text message to a designated "short code" or buying or attempting to buy SMS services from anyone other than CARE WIRELESS. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. CARE WIRELESS does not generally participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text message sent to a "short code" will in all likelihood not go through. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns (not authorized by CARE WIRELESS) whether you incur charges as deductions from your CARE WIRELESS minutes or from your credit card, are not refundable.
A $1.00 minimum account balance on the CARE WIRELESS plan is required to place or receive a call.
900/976 numbers are not available with CARE WIRELESS
CARE WIRELESS standard airtime charges apply to 800, 866, 877 and other toll-free calls
CARE WIRELESS allows Domestic Long Distance calls to be originated and terminated within the 50 United States.
A fee may be charged for calls to add funds using a live CARE WIRELESS customer service representative.
Your CARE WIRELESS handset display does not indicate the rate you will be charged.
DISPUTES: YOU MUST NOTIFY CARE WIRELESS IN WRITING WITHIN TWO MONTHS OR (60) DAYS, WHICHEVER COMES FIRST, OF THE DATE OF ANY EVENT GIVING RISE TO ANY DISPUTE INCLUDING, BUT NOT LIMITED TO, A DISPUTE OVER ANY CHARGES, ANY SERVICE PROVIDED, OR ANY EQUIPMENT PROVIDED TO YOU, OR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGES (OR SERVICES, OR EQUIPMENT) AND WAIVED YOUR RIGHT TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE. ALL DISPUTES MUST BE IN WRITING AND SENT TO:
IF BY MAIL:
P.O. Box 1109
Bridgeview, IL 60455
IF BY FAX to:
If your CARE WIRELESS service is interrupted for 24 or more continuous hours by a cause within Care Wireless' control, Care Wireless will issue you, upon written request, either a credit equal to a pro-rata adjustment of any recurring charge (if applicable) for the time period your CARE WIRELESS service was unavailable, not to exceed the charges collected for the period of interruption, or an extension of the expiration period. Care Wireless' liability to any CARE WIRELESS subscriber for service failures is limited solely to the credit set forth above.
CARE WIRELESS service excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages.
DISPUTE RESOLUTION BY BINDING ARBITRATION: By accepting delivery and making a call on your CARE WIRELESS handset you are agreeing to the condition that requires that certain disputes that may arise between you the subscriber and PlatinumTel Wireless be resolved through Binding Arbitration instead of a court trial or in courts of general jurisdiction. The sole remedy for any dispute shall be binding arbitration on an individual basis, rather than by a jury trial or class actions. Binding Arbitration limits the remedies available to you in the event of a dispute. Binding Arbitration is on an individual basis exclusively and class arbitrations and class actions are hereby excluded as a remedy.
By accepting delivery and making a call on your CARE WIRELESS handset you agree that the parties (CARE WIRELESS and you the CARE WIRELESS subscriber) are each waiving the right to a trial by jury or to participate in a class action and the Federal Arbitration Act governs the interpretation and enforcement of any claim brought by you. This binding arbitration provision shall survive termination of your service with CARE WIRELESS.
CARE WIRELESS and you as the CARE WIRELESS subscriber agree to arbitrate all disputes and claims between the parties. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to claims arising out of or based in contract, tort, statute, fraud, misrepresentation, claims relating to advertising, or any other legal theory and claims that are currently the subject of purported class action litigation in which you are not a member of a certified class. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND CARE WIRELESS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and CARE WIRELESS agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Either party (CARE WIRELESS or you the CARE WIRELESS subscriber) who intends to seek binding arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to CARE WIRELESS must be sent to:
c/o Notice of Arbitration Dispute
P.O. Box 1109
Bridgeview, IL 60455
The Notice must (1) contain a description the facts and basis of the claim or dispute; and (2) and the specific relief the party is seeking. If CARE WIRELESS and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or CARE WIRELESS may commence a binding arbitration proceeding. During the binding arbitration, the amount of any settlement offer made by either party shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which the other party is entitled. The binding arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA") and will be administered by the AAA. The AAA Rules are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The arbitrator is bound by this terms and conditions. The only issues that are outside the scope of the arbitrator are issues, if any relating to the scope and enforceability of the arbitration provision. If the arbitrator finds that either the substance of the filer.s claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of any fees will be governed by the AAA Rules.
LIMITATION OF LIABILITY: CARE WIRELESS MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL CARE WIRELESS OR PLATINUMTEL COMMUNICATIONS BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, for any: (a) act or omission of a third party; (b) damage or injury caused by the use of service or Device, including use in a vehicle; (c) mistakes, omissions, interruptions, errors, failures to transmit, delays or defects in the service provided by or through us; (d) claim against you by third parties; (e) damage or injury caused by a suspension or termination of service by PlatinumTel Wireless; or (f) damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.
Unless applicable law precludes parties from contracting to so limit liability, and provided such law does not discriminate against arbitration clauses, PlatinumTel Communications shall not be liable for any indirect, special, punitive, incidental or consequential losses or damages you or any third party may suffer by use of, or inability to use, service or Device provided by or through PlatinumTel Communications, including loss of business or goodwill, revenue or profits, or claims of personal injuries.
INDEMNTY: To the full extent allowed by law, you hereby release, indemnify, and hold PlatinumTel Communications and its officers, directors, employees and agents harmless from and against any and all claims of any person or entity for damages of any nature arising in any way from or relating to, directly or indirectly, service provided by PlatinumTel Communications or any person's use thereof (including, but not limited to, vehicular damage and personal injury), INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF PLATINUMTEL COMMUNICATIONS. This obligation shall survive termination or expiration of your service with PlatinumTel Communications.
PLATINUMTEL COMMUNICATIONS DOES NOT GUARANTEE UNINTERRUPTED SERVICE OR COVERAGE. PLATINUMTEL COMMUNICATIONS CANNOT ASSURE YOU THAT IF A 911 CALL IS PLACED BY YOU WILL BE LOCATED. Limitations of liability set forth herein govern unless prohibited by applicable law.
Service may be interrupted, delayed or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers.
CARE WIRELESS service blocks access to certain categories of numbers (e.g. 976, 900 party/chat lines, and international destinations) at the sole discretion of CARE WIRELESS.
CARE WIRELESS may send you from time to time alert messages via SMS or email however there is no guarantee you will receive them.
PlatinumTel Communications also reserves the right to change or modify any of these CARE WIRELESS and Conditions of Service at any time and at PlatinumTel Communication's sole discretion.
Your CARE WIRELESS account is non-transferrable.
CARE WIRELESS cards and other account refills are nontransferable and nonrefundable.
Any changes or modifications to these CARE WIRELESS Terms and Conditions of Service will be binding once posted on the CARE WIRELESS website found at www.carewireless.com.
Service Activation Fee: Your CARE WIRELESS account requires a Service Activation Fee ("SAF"). A portion of your Service Activation Fee ("SAF") may be paid by your eligibility for Link-Up. For State of Illinois residents the Service Activation Fee is $62.00. The balance of the SAF is paid for by Care Wireless.
If your CARE WIRELESS service is ever disconnected or suspended for any reason, a Service Activation Fee ("SAF") and new wireless phone number may be required to reactivate CARE WIRELESS service.
CARE WIRELESS account balance limit is $500.00; any amount over that limit will be deducted from your balance.
CARE WIRELESS rates and services are subject to change without notice.
CARE WIRELESS accounts that have no activity for a period of sixty (60) days will be suspended and the phone will be deactivated. If service goes unused for sixty (60) days it may be suspended, subject to a thirty (30) day period during which you may use the service or contact Care Wireless to confirm that you would like to continue receiving service. You have the option of re-enrolling in the CARE WIRELESS program by calling 1-855-711-2222. All initial certification requirements will still apply.
CARE WIRELESS will not credit airtime minutes deducted for unsuccessful calls. You will not be able to make or receive calls on your CARE WIRELESS phone when you are located outside of the 50 United States.
Adding Additional Airtime: Your CARE WIRELESS phone will only operate when you have airtime minutes/units/value available on the CARE WIRELESS handset. If you run out of your free monthly allotment of airtime, you may purchase and add airtime to your phone.
Additional Airtime Cards: CARE WIRELESS customers may purchase and use any PlatinumTel Wireless airtime cards, or obtain additional airtime directly through PlatinumTel Wireless. You add airtime by entering the PIN obtained from a PlatinumTel Wireless airtime card. You must add your airtime to your CARE WIRELESS phone within one year from the date of purchase; otherwise the card/PIN expires and you will not be able to add those minutes to your CARE WIRELESS phone; nor receive a refund for any unused minutes. Each PlatinumTel Wireless airtime card comes with an airtime dollar value and a service period that begins to run from the day you add airtime to your CARE WIRELESS phone.
Any airtime purchased and loaded on to a CARE WIRELESS Non-Lifeline Non-Government Assisted handset will be valid and available for use for the number of days the airtime dollar value provides, from the date the airtime value was loaded if no additional airtime purchase(s) are loaded within that period from the date the last airtime purchase was loaded. Failure to purchase and load additional airtime within that time period from the date the last airtime purchase was loaded will result in loss of any unused airtime.
NON-USAGE Policy: Regardless of your Annual Service End Date, if you exceed sixty (60) days without any usage on your Care Wireless phone, you will be de-enrolled from the Care Wireless Lifeline Program, subject to a thirty (30) day period during which you may use the service or contact Care Wireless to confirm that you would like to continue receiving service. "Usage" is defined as any transaction including, but not limited to, making or receiving a call, sending or receiving a text message, adding airtime or receiving your free monthly airtime. If you do not re-enroll, use your phone or call Care Wireless within 30 days from de-enrollment, your phone service will be deactivated.
Once deactivated CARE WIRELESS may also reassign your phone number to a different user. If your CARE WIRELESS Non-Lifeline Non-Government Assisted phone number is deactivated for non-use as described above, then a new phone number will be assigned to you by CARE WIRELESS and all outstanding activation fees must be paid prior to reactivation on the CARE WIRELESS Non-Lifeline Non-Government Assisted service.
Service End Date: Service End Date is the last day of your CARE WIRELESS service period. Airtime minutes added to your CARE WIRELESS account do not expire as long as your CARE WIRELESS account remains active, and at least one airtime transaction occurs during a consecutive thirty (30) day period. An Airtime transaction can include, but is not limited to, per minute voice cellular call, inbound SMS text message, or outbound SMS text message. Service End Date can be calculated from (i) the date your CARE WIRELESS account became active; (ii) the date you placed or received the initial airtime transaction on your CARE WIRELESS account; (iii) the receipt of the monthly allotment of CARE WIRELESS plan airtime minutes; (iiii) or the purchase or addition of a CARE WIRELESS airtime card, or (iiiii) the date you were determined to be eligible for the CARE WIRELESS plan, whichever can be conclusively determined by CARE WIRELESS at its sole discretion.
If for whatever reason your CARE WIRELESS service is suspended within the initial (or subsequent twelve month renewal period, or any subsequent twelve month renewal period thereafter) and subsequently restored you will only receive the monthly minutes that you were entitled to receive until being suspended but you will lose any minutes that you would have received during your suspension period. If your CARE WIRELESS service is deactivated for whatever reason within the initial twelve month period after initial enrollment, and you desire to re-activate your CARE WIRELESS service then you will need to re-qualify and re-enroll and no replacement or reimbursement of unused minutes will be provided. If your CARE WIRELESS Lifeline service is deactivated for whatever reason within the initial twelve month period after initial enrollment CARE WIRELESS reserves the right to void any unused minutes on a Lifeline account, if any unused minutes remain on that account. If for whatever reason PlatinumTel Communications were to lose its ability to seek reimbursement for Lifeline or Link-Up, PlatinumTel Wireless reserves the right to void or cancel any unused minutes (and or monetary value) associated with Lifeline subsidized service.
If you fail to annually verify continued eligibility for the Lifeline program and fail to re-qualify and re-enroll in the CARE WIRELESS service so and you do not purchase any additional airtime minutes, then your CARE WIRELESS service will be deactivated and you will potentially lose your phone number, even if you have minutes remaining.
The purchase of any PlatinumTel Wireless airtime card is non-refundable. PlatinumTel Wireless airtime cards, airtime rate plans, and card denominations are subject to change without prior notice.
In case of damage or destruction of any of CARE WIRELESS equipment, handset or accessories due to the negligence or willful act of the CARE WIRELESS subscriber, the CARE WIRELESS subscriber will be held responsible for the cost of restoring the equipment, handset or accessories to its original condition, or of replacing the equipment, handset or accessories destroyed, or will be responsible to pay an equipment replacement fee. CARE WIRELESS may suspend a subscriber.s service while the subscriber effectuates replacement or repair of the equipment, handset or accessories.
All CARE WIRELESS handset makes and models provided under the CARE WIRELESS program are selected and dispensed at the sole discretion of CARE WIRELESS.
CARE WIRELESS recycles/refurbishes used phones.
CARE WIRELESS phone models will vary. CARE WIRELESS reserves the right to substitute and/or replace any CARE WIRELESS equipment (including handsets) with other CARE WIRELESS equipment at any time and at the sole discretion of CARE WIRELESS.
CARE WIRELESS subscribers acquire no proprietary interest in any telephone number assigned to their CARE WIRELESS account. CARE WIRELESS subscribers must accept the telephone number assigned to the CARE WIRELESS account at the time of activation, which shall be assigned at the sole discretion of CARE WIRELESS. Qualifying Care Wireless customers have the option to port their number from another carrier, if they are switching their service to Care Wireless. This applies to both Lifeline and traditional Care Wireless subcribers. Customers who choose to cancel their Care Wireless service may port their number to their new carrier. Please call 866-225-5631 for more information on porting your number.
Your CARE WIRELESS handset can only be used through CARE WIRELESS and cannot be activated with any other wireless or cellular service provider. Any unauthorized use of your CARE WIRELESS handset, including without limitation, any resale, unlocking and/or re-flashing of the handset is unauthorized and may result in immediate discontinuance of service along with legal action. Any attempt at tampering with or altering CARE WIRELESS phone or its software by unlocking, re-flashing, entering unauthorized PINs, or engaging in any other unauthorized or illegal use of your CARE WIRELESS phone or the Service, or assisting others in such acts, including but not limited to selling your CARE WIRELESS handsets or minutes will be prosecuted to the fullest extent of the law. You hereby agree that any illegal or unauthorized use or sale of your CARE WIRELESS phone or minutes shall entitle PlatinumTel Wireless to recover liquidated damages from you in an amount of not less than $5,000 per CARE WIRELESS handset used in violation of this agreement.
CARE WIRELESS service is subject to certain limitations caused by many factors. Some of but not all of the factors can include, system issues, equipment compatibility issues, geographical limitations, atmospheric conditions, and other conditions outside of the control of CARE WIRELESS. Likewise, CARE WIRELESS Service may be interrupted, quality degradation, blocked, or limited due to system capacity limitations, technology migration or limitations imposed by the Carrier, or due to but not limited to, equipment malfunction, outages, modifications, repairs or other similar actions on the part of CARE WIRELESS to maintain its service offering. Neither PlatinumTel Wireless, nor any Carrier, shall have any liability whatsoever for service failures, outages or limitations of CARE WIRELESS service.
CARE WIRELESS cannot and does not warrant or guarantee availability of its wireless services, nor guarantee that CARE WIRELESS services will be provided without interruption.
CARE WIRELESS services are provided at PlatinumTel Communications' sole discretion.
CARE WIRELESS may modify or cancel any Service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of CARE WIRELESS terms and conditions.
CARE WIRELESS customer service can be reached by dialing 1-855-711-2222.
CHARGES YOU ARE RESPONSIBLE FOR: You are responsible for paying all charges for or resulting from services provided hereunder. Charges may include, without limitation: airtime, roaming, recurring monthly service, activation, administrative, returned-check and late payment charges; network and other surcharges; optional feature charges; toll, collect call and directory assistance charges; any other charges or calls charged to your phone number; and applicable taxes, surcharges and governmental fees, whether assessed directly upon you or upon PlatinumTel Wireless. PlatinumTel Wireless reserves the right to add its own charges to those charged by third parties. Payment for all charges is made in advance and there is no proration of such charges. You hereby agree to pay for incoming and outgoing calls to and from your phone. Additional charges may apply for detailed information about your usage of services. Unless otherwise specifically provided for hereunder any unused allotment of services from one monthly period will not carry over to the next monthly period.
AIRTIME AND OTHER MEASURED VOICE USAGE ("CHARGEABLE TIME") IS BILLED IN FULL-MINUTE INCREMENTS AND IS ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR CHARGING PURPOSES. PLATINUMTEL WIRELESS CHARGES A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL.
Chargeable Time begins for outgoing calls when you press SEND (or similar key) and for incoming calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after you press END (or similar key), but not until your wireless telephone's signal of call disconnect is received by our facilities and the call disconnect signal has been confirmed.
ACCOUNT ACCESS: CARE WIRELESS may provide information about and to make changes to CARE WIRELESS subscriber's accounts, including, but not limited to, suspending, deactivating, adding new service, changing service, providing information that may amount to Customer Proprietary Network Information ("CPNI") upon the direction of any person able to provide information CARE WIRELESS deems sufficient to identify you as the CARE WIRELESS subscriber.
Your caller identification information (such as your name and phone number) may be displayed on the equipment or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of caller identification information. You hereby consent to the use by CARE WIRELESS or our authorized agents of regular mail, predictive or autodialing equipment, email, text messaging, facsimile or other reasonable means to contact you the CARE WIRELESS subscriber to advise you about our services or other matters CARE WIRELESS may believe to be of interest to you the CARE WIRELESS subscriber. CARE WIRELESS reserves the right to contact you the CARE WIRELESS subscriber by any means regarding customer service related notifications, or other such information.
If you do not want to accept these terms and conditions, do not activate a CARE WIRELESS phone or use your CARE WIRELESS phone after you make a change to your account and contact CARE WIRELESS at 1-855-711-2222.
Overview of the Lifeline and Link-Up Program
CARE WIRELESS service offering is a part of a program that derives from the Universal Service Fund. The part of the program that CARE WIRELESS offers to qualified subscribers is called the Lifeline and Link Up program. Lifeline and Link Up provide discounts that make telephone service (and wireless service) more affordable for more than 7 million Americans. The wireline and wireless companies that provide Lifeline and Link-Up are approved to participate in the low income program of the Universal Service Fund for the revenue they forgo by providing discounted service to eligible consumers.
What is Lifeline Support?
Lifeline is essentially monthly support that lowers the cost of monthly local wireline or wireless telephone service. An eligible customer may receive the Lifeline discount on either a wireline or wireless connection, but the discount is available for only one telephone connection per household. Lifeline support is essentially a monthly support amount that varies between states, and eligible consumers can receive up to $10.00 per month in Lifeline subsidies.
What is Link Up Support?
Link Up is essentially a one-time support that reduces the one-time cost associated with initiating telephone service to an eligible consumer. Link Up discounts reduce the cost of either wireline or wireless service. An eligible consumer may only receive the Link Up discount once, unless that consumer moves to a new residence. Consecutive discounts at the same address are not allowed. Carriers provide Link-Up only to eligible consumers who qualifying for Link Up support.
In order to qualify for and participate in the CARE WIRELESS Lifeline and Link Up service offering, a person must meet certain state and federal eligibility requirements that can be unique to the particular state where the subscriber resides and the Service is to be provided.
These state and federal eligibility requirements are based on several factors. Eligible subscribers can qualify for the Lifeline and Link Up program based on Program Based Eligibility
Customers are required to send a COPY of a current document that proves participation in one of the programs based on which they qualify and have selected. All documents must have the same name and address as provided in the application. Care Wireless will not return these documents, nor will we retain these documents.
PROGRAM BASED ELIGIBILITY: Generally under the Program Based Eligibility criteria, subscribers are eligible to receive Lifeline discounts if they participate in one or more of the following programs:
- Food Stamps / SNAP / WIC
- Supplemental Security Income (also known as SSI)
- Federal Public Housing Assistance (Section 8)
- Low Income Home Energy Assistance Program (LIHEAP)
- National School Lunch Free Lunch Program
- Temporary Assistance for Needy Families Program (TANF)
- Bureau of Indian Affairs Programs
Program Based Eligibility criteria varies by state. To determine if your state provides service in your area you should refer to the CARE WIRELESS website found at www.carewireless.com.
Generally under the Income Based Eligibility criteria, subscribers are eligible to receive Lifeline discounts if their total combined household income meets the Income Poverty Guidelines as defined by the U.S. Government. Income based criteria varies by state.
Some states do not offer Income Based Eligibility criteria for Lifeline and Link-Up. Please review the state specific requirements for Income Based Eligibility criteria before submitting an Income Based Eligibility application.
Some restrictions on CARE WIRELESS Lifeline and Link Up Service application requirements include, but are not limited to:
- CARE WIRELESS Lifeline and Link Up Service offering is limited to one (1) per household, violating the one (1) per household requirement constitutes a violation of the FCC's rules and will result in de-enrollment from the Lifeline program, and could result in criminal prosecution by the United States Government
- All potential subscribers applying for the CARE WIRELESS Lifeline and Link Up Service offering must declare under penalty of perjury that:
- Applicant authorizes PlatinumTel Communications, d/b/a CARE WIRELESS or its duly appointed representative(s) to access records relating to applicant, applicant's family, that may reside in any state or federal database to verify applicant's eligibility for the Lifeline/Linkup program;
- Applicant authorizes representatives of any state or federal assistance programs to discuss with and/or provide copies of or records relating to applicant if requested by CARE WIRELESS;
- Applicant authorizes representatives of any state or federal assistance programs to verify applicant's participation in any state or federal assistance programs and applicant's eligibility for Lifeline or Link-Up service;
- Applicant will notify CARE WIRELESS if and when applicant no longer participates in at least one of the qualifying state or federal assistance programs, , and understands that they may be subject to penalties if they fail to notify Care Wireless, specifically, they will notify Care Wireless if:
- They cease to participate in their selected federal or state program, or their annual household income exceeds 135% of the Federal Poverty Guidelines;
- They are receiving more than on Lifeline supported service;
- If they no longer satisfy the criteria for receiving Lifeline support;
- Applicant certifies that applicant has not utilized Link-Up at applicant's existing address;
- Applicant certifies that, to the best of their knowledge, applicant and no one in the applicant's household is not currently receiving Lifeline-supported service from any other landline or wireless company, such as Safelink Assurance Wireless, or Reach Out Wireless;
- If Applicant has Lifeline service now, applicant agrees to cancel applicant's current Lifeline support in favor of CARE WIRELESS;
- Applicant affirms that applicant is over eighteen, head of household and that applicant is not claimed as a dependent on another person's federal or state income tax return;
- Applicant agrees to notify CARE WIRELESS if applicant has a change of address within 30 days of moving or applicant will be de-enrolled from the program;
- Applicant affirms under penalty of perjury, that the foregoing representations are true and correct to the best of applicant's knowledge and belief.
- Upon written request, applicants who do not meet the eligibility requirements will be provided with the reason for non-eligibility;
- Applicant certifies that they meet the eligibility requirements of the program(s) they have selected, or have an annual household income at or below 135% of the Federal Poverty Guidelines;
- In cases where the Care Wireless cannot access a database to verify a customer\x92s eligibility, applicant understands that they may be required to submit physical proof of eligibility to Care Wireless prior to enrollment in the Lifeline program;
- Applicant certifies that they understand that Care Wireless cerif is non-transferable, and they may not transfer the service to any individual, including another eligible low-income consumer;
- Applicant understands that of the Lifeline service goes unused for sixty (60) days, the service will be suspended, subject to a thirty (30) day period which the customer may use the service or contact Care Wireless to confirm that they would like to continue receiving service;
- Applicant certifies and understands that they may be required to re-certify their eligibility at any time, and failure to do so within thirty (30) days of will result in termination of Care Wireless Lifeline service;
- Applicant understands that their name, telephone number, and address will be provided to the Universal Service Administrative Company, the administrator of the Lifeline program, and/or it\x92s agents, for the purpose of verifying that they do not receive more than one (1) Lifeline benefit;
- Applicant certifies that if they live at a temporary address, they will verify their address with Care Wireless every 90 days. Failure to verify will result in de-enrollment from the Care Wireless Lifeline program.
- Applicant certifies and understands that the penalty of perjury is:
Under Title 18 U.S.C. \xA71621, whoever will state as true any material matter which he does not believe to be tru in a statement under penalty of perjury, is guilty of perjusry and shall, except as otherwise expressly provided by lay, be fined of imprisoned not more than five years, or both.
All Care Wireless applicants must agree to the following disclosures/acknowledments in order to be approved to receive Lifeline benefits from Care Wireless:
- The information contained in my application remains true and correct to the best of my knowledge and I acknowledge that willfully providing false or fraudulent information to receive Lifeline benefits is punishable by law and may result in me being barred from the program;
- I meet the eligibility requirements of the program(s) checked above, or have an annual household income at or below 135% of the Federal Poverty Guidelines;
- I am not listed as a dependent on another person\x92s tax return (unless over the age of 60);
- I have provided documentation of eligibility;
- I understand that I and my household can only have one Lifeline-supported telephone service. Care Wireless has explained the one-per-household requirement. I understand that violation of the one-per-household requirement constitutes a violation of the FCC\x92s rules and will result in my de-enrollment from the Lifeline program, and could result in criminal prosecution by the Unites States Government;
- I attest to the best of my knowledge, that I and no one in my household is receiving a Lifeline-supported service from any other land line or wireless company such as Safelink, Assurance, or Reachout Wireless;
- I understand that my Care Wireless Lifeline service is non-transferable. I may not transfer my service to any individual, including another eligible low-income consumer;
- I understand that if my service goes unused for sixty (60) days, my service will be suspended, subject to a thirty (30) day period during which I may use the service or contact Care Wireless to confirm that I want to continue receiving service;
- I will notify Care Wireless within thirty (30) days if I no longer qualify for Lifeline. I understand this requirement and may be subject to penalties if I fail to notify my phone company. Specifically, I will notify Care Wireless if:
- I cease to participate in the above federal or state program, or my annual household income exceeds 135% of the Federal Poverty Guidelines;
- I am receiving more than one Lifeline supported service;
- I no longer satisfy the criteria for receiving Lifeline support.
- I will notify Care Wireless within thirty (30) days of moving. Additionally, if my address listed above is a temporary address, I understand that I must verify my address with Care Wireless every ninety (90) days. If I fail to respond to Care Wireless\x92 verification attempts within thirty (30) days, my Care Wireless Lifeline service may be terminated;
- Care Wireless has explained to me that I may be required to re-certify my continued eligibility for Lifeline at any time. If I fail to do so within thirty (30) days, it will result in termination of my Care Wireless Lifeline service;
- I understand, and consent to the fact that my name, telephone number, and address will be provided to the Universal Service Administrative Company, the administrator of the Lifeline program, and/or its agents, for the purpose of verifying that I do not receive more than one Lifeline benefit;
- I authorize Care Wireless to access any records required to verify my statements on this form and to confirm my eligibility. I give permission to the duly authorized official(s) administering the above programs to provide to Care Wireless my participation status in any of the above program(s). I give this permission on the condition that the information in this Application and any information about my participation in the above programs provided by officials be maintained by Care Wireless as confidential customer account information.
Definition of Household: The definition of "Household", for the purpose of the Lifeline Program is any individual or group of individuals who live together at the same address and share income and expenses.
CARE WIRELESS cannot certify or verify your eligibility for Lifeline Link-Up service without the submission of your Social Security Number. The information is strictly confidential and will not be disclosed without your consent. If you submit your Social Security Number online your personal information is Secure Socket Layer (SSL) encrypted.
Description of Annual Recertification/Verification
For applicants who successfully submit a CARE WIRELESS application if and when required and for applicants who meet the specific eligibility requirements, those approved applicants will receive a free cellular phone provided by CARE WIRELESS along with a free allotment of airtime minutes each month for a period of twelve (12) consecutive months from the service start date.
PlatinumTel Communications reserves the right to determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate and/or continue to participate in the CARE WIRELESS Service.
The actual amount of airtime minutes eligible subscribers will receive on a monthly basis varies from state to state. PlatinumTel Wireless reserves the right to change or modify, increase or decrease the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice.
Every CARE WIRELESS enrolled subscriber may be required to re-certify their eligibility at any time to remain eligible to receive benefits under the CARE WIRELESS Lifeline program. Failure to re-certify when notified by Care Wireless will result in de-enrollment from the Care Wireless Lifeline program.
PlatinumTel Communications reserves the right to determine at its sole discretion if a CARE WIRELESS subscriber meets the annual Recertification/Verification requirements and if the subscriber fails to re-certify for CARE WIRELESS Service.
If PlatinumTel Communications determines that a customer fails to re-certify for CARE WIRELESS Service, such customer will immediately be deemed ineligible to participate in the CARE WIRELESS Lifeline program and will no longer receive the free monthly minutes. Once a customer no longer participates in the CARE WIRELESS Lifeline program (either by choice, disqualification, cancellation or termination), such customer may retain the CARE WIRELESS handset.
CARE WIRELESS subscribers who fail to meet the annual Recertification/Verification requirements, may remain as a PlatinumTel Wireless customer however that subscriber will no longer receive the free monthly minutes.
Upon the request of a state and/or federal authority, a CARE WIRELESS customer's enrollment may also be cancelled. CARE WIRELESS reserves the right to cancel the enrollment of any customer and suspend or deactivate any CARE WIRELESS phone for any fraud related reasons.
OPTION TO DE-ENROLL: CARE WIRELESS subscribers have the ability to de-enroll from the CARE WIRELESS program at any time for any reason. Subscribers who choose to de-enroll from the CARE WIRELESS program will no longer be entitled to receive the free monthly minutes. Subscribers who choose to voluntarily de-enroll from the CARE WIRELESS program will be required to re-qualify for the Lifeline program pursuant to the appropriate federal and/or state rules associated with verification of Lifeline. Subscribers who choose to voluntarily de-enroll from the CARE WIRELESS program will be required to do so in writing and must provide CARE WIRELESS program sufficient information for CARE WIRELESS to conclusively determine the de-enrolling subscriber's identity. All voluntarily de-enrollments should be sent to:
P.O. Box 1109
Bridgeview, IL 60455
Voluntarily de-enrollments can also be sent in writing via fax to: 855-722-2202
Voice Grade Access to the Public Switched Telephone Network: Voice grade access to the public switched telecommunications network ("PSTN") is a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 and 3,000 Hertz. PlatinumTel Wireless service provides wireless access to the Public Switched Network.
Dual Tone Multi-Frequency ("DTMF") Signaling or Its Functional Equivalent: DTMF is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. All PlatinumTel Wireless provided telephone handsets are DTMF-capable.
Single-party Service or its Functional Equivalent: Single-party wireless service is a dedicated message path for the length of a subscriber's particular transmission. PlatinumTel Wireless provides customers with single-party access for the duration of every phone call but does not provide multi-party or party Line service.
Access to 911 and E911 Emergency Service: Access to Emergency Service is a service that permits a subscriber, by dialing the three-digit code 911, to call emergency services through a Public Service Access Point (PSAP) operated by local government.
Access to Operator Services: Access to operator services is access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call.
Access to Interexchange Service: Access to interexchange service is a service that permits a telecommunications user to complete a long distance call or toll call.
Access to Directory Assistance: Access to directory assistance is access to a service of making available to customers, upon request, information contained in directory listing.
Toll Limitation Service: PlatinumTel Wireless subscribers have the optional ability to use their service to complete a long distance call or toll call in an amount of service that limits the amount of service to which they have already paid.
Lifeline is a government subsidized program designed to help eligible low-income households receive home telephone service at a reduced rate. CARE WIRELESS applies the Universal Service Fund subsidy to an allotment of free airtime minutes and CARE WIRELESS provides the wireless handset at the company's expense. Instead of receiving a subsidized monthly telephone bill for Lifeline service, CARE WIRELESS converts the total amount of discounted service into minutes each month for one year. Qualifying households can receive subsidy of up to $10.00 plus a company included discount of $5.00, which equates to a total of three-hundred (300) free minutes a month.